Privacy Policy

 

RoughRoses.com wants you to know that we are mindful of your privacy.  Our privacy policy is designed to help you be an informed user of our website. In it you will find answers to some of the frequently asked questions regarding the collection and use of your personal information. Please take the time to read it carefully.

What kind of information does RoughRoses.com collect and how does it use that information? Non-Personally Identifiable Information

We collect certain non-personally identifiable information with the help of our 3rd party authorized agents. That non-personally identifiable information (IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) is used so that we can continually modify our website to better suit our users' needs and to refine our marketing and promotional campaigns.

RoughRoses.com also collects aggregate and demographic information such as age, gender, purchase information, site navigation and usage. This information is used to develop our website, to respond to interests exhibited by our users and to create a more enjoyable and efficient online experience for them. This type of information does not identify anyone individually. 

Cookies

At RoughRoses.com, we, as well as our 3rd party authorized agents use cookies or small data files that are stored on a computer's hard drive which enable us to track our users' shopping navigation, as well as to track items that are selected while shopping. For example, RoughRoses.com uses cookies in order to save the items you have placed in your shopping cart so that you can continue to shop through our entire online selection until you are ready to check out. The use of cookies to monitor our site also allow us to retrieve orders and make adjustments on our site to enhance efficiencies, update our site's design, identify which products have a higher demand and offer our users the most enjoyable shopping and browsing experience possible.    

3. Personally Identifiable Information

RoughRoses.com does not gather your personally identifiable information without your permission.  Of course, we do collect personally identifiable information when you provide it in order to register on the RoughRoses.com website, register for online shopping, participate in a contest, promotion or survey, or request any services that necessitate the provision of information as part of the registration, subscription, participation or purchase.  As part of any such voluntary activity, the information collected may be your name, billing address, phone number, e-mail address, credit card number and expiration date, birth date, or other information necessary to insure your security, administer contests, ship products or complete a transaction. We also keep a record of your product interests, online purchases, and automatically receive and record information on our server logs from your browser (including your IP address, RoughRoses.com cookie information, and the page you requested).

 

DOES RoughRoses.com share information with third parties?


RoughRoses.com does not sell or rent your personally identifiable information obtained online to unaffiliated third parties in the regular course of its business. RoughRoses.com may share personally identifiable information about you with other companies or people if we have your consent to do so. For example, as mentioned above, roughroses.com may need to share such information with other companies or our third party authorized agents in order to complete transactions you have requested, to communicate with you about our products, services, and promotions, or to notify contest winners or fulfill promotional obligations. In addition, we may be required to share your personally identifiable information in order to respond to subpoenas, court orders or any legal process issued by law enforcement or regulatory agencies. We also reserve the right to share such information if we believe in good faith that it is necessary to enforce the RoughRoses.com Terms of Use or to protect or exercise the rights of RoughRoses.com or our users. 

RoughRoses.com reserves the right to share the non-personally identifiable, aggregate or demographic information it collects with others as it sees fit.

It is important to remember that any links on RoughRoses.com to other websites hosted by third parties are not under our control. RoughRoses.com is not responsible for the content or privacy practices or policies of other websites regardless of the existence of a link.  You should always review the privacy policy and other legal notices contained on the websites you visit or use.

RoughRoses.com may buy, sell, or otherwise combine with other business or entities.  As part of such transactions, the information we or others have collected may be transferred. In the event we transfer personally identifiable information in such transactions, we will attempt in good faith to obtain an agreement that any existing directives of our users with respect to email contacts or other privacy matters in effect at the time of the transfer be honored.  However, RoughRoses.com is not responsible for the actions or practices of third parties and cannot be held accountable for their actions. Please also refer to the reservation of our right to alter, change, modify or amend this privacy policy at any time below.

 

How does RoughRoses.com secure the information it collects?


We maintain physical, electronic, and procedural safeguards to secure your personal information. However, there is always some risk in transmitting information electronically. The personal information we collect is stored within secure databases. As appropriate, we and our authorized third party affiliates use security measures consistent with industry standards, such as firewalls and encryption technology to protect your information. Unfortunately, no security system is completely failure-safe, and neither we, nor our authorized third party agents can guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted during transmission over the Internet. Of course, any information you make public by posting it to any message board, discussion group, or other public posting area on our website is generally available to anyone with Internet access.

How can I access, change or delete my information?


You may, at any time, access and update or remove your personal information by contacting our Customer Service Department. If you do not wish to receive information from us through email, you may always unsubscribe by following the "opt out" option from the emails you received. You may also send us an e-mail to web@roughroses.com  or call our Customer Service Department at 1-424-248-3026 and request to that your email be removed from our database. Please note that it may take up to 3 weeks for your request to take effect. Please note that even after opting out from our mailing list, when you make any purchases we will still need to contact you to send you an email confirmation, and if we have any questions regarding your order we may need to contact you by phone, email or regular mail. We reserve the right to retain in our archives any information we remove from or change in our active website database.  This information may be needed to resolve disputes or otherwise conduct administrative or maintenance functions.  Also, it may not be possible to remove all information that you have provided.  Some information may exist in non-erasable form or may be difficult or impossible to locate.
 

Is it safe to use my credit card when shopping online at RoughRoses.com?

RoughRoses.com strives to protect the security of our online customers' credit card information.  When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology. Of course, security is not always in our control, or in the control of our authorized third party agents.  There are some things that you can do to promote the security of your credit card information.  For example, check the security of your connection by viewing the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then the SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".  

 

Does RoughRoses.com market to children?

No, RoughRoses.com does not sell products to children.  The RoughRoses.com website is not directed at children.  We do not knowingly collect any personal information from anyone under 13 years of age.
 

Changes to Policy


RoughRoses.com reserves the right to alter, change, modify or amend this policy as necessary at any time.  Such changes will be incorporated into this posted policy and effective immediately with no further obligation of notification.  Please review this policy on a regular basis in order to ensure you are aware of our most current practices.