At Rough Roses, the safety and security of your online shopping experience is very important to us, and as part of our mission to deliver a trustworthy customer experience, we have created a Rough Roses Security Pledge. The purpose of our Rough Roses Security Pledge is to protect you while you shop at our website so that you never have to worry about the safety of your personal and payment information.
We can guarantee that every transaction you make at Rough Roses will be safe and secure. This means that if any unauthorized charges are made to your credit card or payment method as a result of shopping at Rough Roses, you won't have to pay anything. This is the Rough Roses Security Pledge Guarantee:
- Credit card purchases are covered under the Fair Credit Billing Act, stating that your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for $50.00 in fraudulent charges we will cover this liability so long as the unauthorized use of your credit card resulted through no fault of your own from purchase made on our website while using the Rough Roses' Secure Server (defined below).
- In the event of any unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Rough Roses' Secure Servers use Secure Sockets Layer (SSL), an encryption technology that works with all modern web browsers, so that only Rough Roses can read your personal and payment information. All of the forms that capture personal and payment information on our site utilize SSL technology. You can see this by the "https" in your browsers address and status bar, as well as a lock or a key icon that also indicates that you are in a secure site.
Additional tips for staying safe and secure online: Create strong passwords and protect them. When creating a password, you should avoid passwords that are easy to guess. Your password should have a minimum length of 6 characters, and you should try to mix-in numbers to make the password even stronger by making it harder to guess. Passwords at Rough Roses are case sensitive, meaning "CASE-SENSITIVE" and "case-sensitive" are not the same. Please keep your passwords private and secure, as anybody who knows your password and email address can access your account.
Be wary of unsolicited emails and telephone contacts. Rough Roses will never email or call a customer and ask them to disclose any personal or payment information. Such information should only be submitted when completing an order on Rough Roses.com, contacting Rough Roses.com directly, or when making updates to your account information on Rough Roses.
Beware of suspicious emails that provide links to update your personal or payment information. Do not click on these links - instead, delete these emails as they are likely Phishing or spoofed emails and are not authorized or affiliated by/with Rough Roses.
